Refund policy

1. Handmade & Custom-Made Products

All items sold in our shop are handmade and/or custom-made specifically for each customer. Due to the nature of handmade products, slight variations may occur and are not considered defects.

2. Inspection Upon Delivery

Customers are required to inspect the item immediately upon delivery.

If there is any issue or damage, the customer must notify us within 24 hours of delivery by providing clear photos or videos showing the condition of the item.

Claims made after 24 hours or without sufficient evidence will not be eligible for replacement, repair, or support.

3. Damage & Responsibility

If damage is confirmed and reported within the required timeframe:

• We are happy to offer a repair or replacement as an appropriate solution.
• Refunds are not offered for handmade or custom-made items.

Damage occurring after use, wear, or handling by the customer is not considered a manufacturing defect.

4. Refund Policy

Due to the custom-made nature of our products:

• All sales are final
• No refunds are offered once the item has been delivered in good condition

Placing an order confirms that the customer has read and agreed to this policy.

5. Replacement Timeline

Replacement or remake timelines vary depending on the design and production process. Estimated timelines will be communicated clearly. Delays due to handmade production or shipping carriers are not grounds for refunds.

6. Disputes & Chargebacks

We encourage customers to contact us directly to resolve any issues before opening a dispute.

Opening a dispute or chargeback does not override our stated policies.

 

If you have any questions, feel free to contact us prior to purchase. If you have any questions about a product,

please inquire before placing an order via:
Instagram: @Fleurzy.y

Email : fleurzyy@gmail.com

7. Acceptance of Terms

By completing a purchase, the customer acknowledges and agrees to all terms stated above.